RETURN INSTRUCTIONS

1. Click here to go to the "Create a Return" part of the website. Simply enter your order number and the e-mail address used to place the order to access the request form. Fill out the online form with the relevant information, such as the specifics of each item, the quantity of things you'd want to return, and the reason for the return.

2. Once your return is processed, you will find the instructions sent to your email. Any additional documentations attached to the email. Print and attach the label from the email to the outside of the parcel, which provides our return mailing address. Please contact our Customer Service Team if a pre-paid shipping label is required due to your order being damaged or incorrectly sent.

3. You will also find a Return Proforma Invoice within the email; please fill it out, sign a copy, and place it inside the box. You can get a copy of the Return Proforma Invoice by clicking here. You will need to complete four copies if you are returning your package from outside the European Union. These documents, which are required for customs clearance, must be given to the courier.

WHERE IS MY RETURN?

As soon as your return has arrived at the carrier hub, you may watch its progress. Your tracking number can be found on the return label that was sent via the email with the original pre-paid label.

This number can be used to trace your order on the carrier's website. If you can't see tracking information right away, it's because the carrier hasn't picked up the package yet, and it will be updated as soon as they do.

We will accept the return and handle the reimbursement once we have verified the items' integrity. It will take 5 business days to verify the items.

The refund will be provided using the same payment method and in the same currency as the original purchase.

CAN I EXCHANGE MY PRODUCT?

We only replace items if they are defective or damaged. If you need to exchange for the same item, send us an email at customercare@sendegaro.com 

REFUND

The return method will be the same as the one used to make the payment:

PAYMENT BY CREDIT CARD: The refund will be issued to the same credit card that was used to make the transaction; the required reimbursement time is determined by your bank.

PAYPAL PAYMENT: Within 48 hours of receiving the email confirming the refund, the funds will be available in your PayPal account.

You will receive your refund within 14 working days following the commencement of the return procedure at the warehouse, and an e-mail notification will be sent to you. Orders that are cancelled before to shipment will be refunded within 3 working days of the request being accepted.

If your order was transported outside of the EU or the UK, we will not be able to refund the taxes and customs duties; however, you can contact your local Customs Office to see if they can help you recover those expenses.

GENERAL INFORMATION

Return Made Easy

You have 14 days from the day of delivery to arrange a return.

What does this mean? For a return request to remain valid, the return must be shipped out within 14 days return window.

Option 1: If you choose for the return to be handled by us. we will email out a pre-paid label and instructions for a return within 24 hours of an accepted return request.

Option 2: Alternatively, you can choose to ship out the return with a reptuable courier e.g. UPS, DHL or FedEx. Any couriers that are not chosen within this list are not permitted unless it is express and the customs commerical invoice is filled out correctly. It is important that you fill out the customs commercial invoice located HERE and print out the invoice five times and insert it into a plastic wallet stuck to the parcel.

PLEASE NOTE, FAILURE TO FILL OUT THE CUSTOMS COMMERCIAL INVOICE AND ATTACHING TO THE PARCEL WILL RESULT IN THE PARCEL GETTING DELAYED AND POSSIBLY DESTROYED IN THE DESTINATION CUSTOMS OF RETURN.

Return the item in its original state: If the item you return is not in the same condition as when you received it, we reserve the right to refuse the refund and return the item to you. The shipping charges will be repaid if you return an item that is defective.

It is possible to return an item and receive a refund, regardless of its quality, if it is damaged or if it does not satisfy your demands (for example: wrong size).

Excluded from returns: Swimwear, Lingerie & Earrings.

For more information on your Return Policy click here: you can find detail on the terms and conditions of the return, shipment and timing.

Our Customer Service is always available to answer any question regarding your orders, returns or refunds. Send us an email with your doubts and questions: we will be happy to assist you.

OUR POLICY

All items must be returned in their original, unused condition, with all protective materials intact and the SENDÈGARO and designer tags attached (if applicable). All packaging, accessories, and authenticity cards/dust bags are included. We have the right to refuse any return if the product exhibits indications of wear or has been used or altered in any way from its original condition, or to decrease the amount of any relevant refund or exchange.

In the following situations, for example, we may make a reduction:

  • - You have not returned any packaging that is considered to be an essential component of the product (such as a dust bag).
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Bags & Accessories

Your return should include all designer packaging, such as authenticity cards, dust bags, and leather tags.

If you're still contemplating whether or not to keep a light-colored purse or accessory, please handle it with care. Please keep in mind that black garments can stain light-colored bags.

Shoes

All designer packaging, such as authenticity cards, dust bags, and leather tags, should be included in your return.

If you're still on the fence about keeping a light-colored purse or accessory, proceed with caution. Please remember that black clothing can stain light-colored bags.

Fine Jewelry

These exquisite pieces must be returned to us unworn with the presentation box, protective packaging and any SENDÈGARO/designer cards or tags included.

Excluded from returns: Swimwear, Lingerie & Earrings.

Our Customer Service is always available to answer any question regarding your orders, returns or refunds. Send us an email with your doubts and questions: we will be happy to assist you.