You have 14 days from the day of delivery to arrange and send out the return.
What does this mean? For a return request to remain valid, the return must be shipped out within 14 days return window.
Process: We will email out a pre-paid label for a return within 2-3 working days of an accepted return request.
All items must be returned in their original, unused condition, with all protective materials intact and the SENDÈGARO and designer tags attached (if applicable). All packaging, accessories, and authenticity cards/dust bags are included. We have the right to refuse any return if the product exhibits indications of wear or has been used or altered in any way from its original condition, or to decrease the amount of any relevant refund or exchange.
In the following situations, for example, we may make a reduction:
Bags & Accessories
Your return should include all designer packaging, such as authenticity cards, dust bags, and leather tags.
If you're still contemplating whether or not to keep a light-colored purse or accessory, please handle it with care. Please keep in mind that black garments can stain light-colored bags.
Shoes
All designer packaging, such as authenticity cards, dust bags, and leather tags, should be included in your return.
If you're still on the fence about keeping a light-colored purse or accessory, proceed with caution. Please remember that black clothing can stain light-colored bags.
Fine Jewelry
These exquisite pieces must be returned to us unworn with the presentation box, protective packaging and any SENDÈGARO/designer cards or tags included.
Return the item in its original state: If the item you return is not in the same condition as when you received it, we reserve the right to refuse the refund and return the item to you. The shipping charges will be repaid if you return an item that is defective.
It is possible to return an item and receive a refund, regardless of its quality, if it is damaged or if it does not satisfy your demands (for example: wrong size).
Excluded from returns: Final Sale, Pre-Owned, Marked Defective, Swimwear, Lingerie & Earrings.
Our Customer Service is always available to answer any question regarding your orders, returns or refunds. Send us an email with your doubts and questions: we will be happy to assist you.
"'Final Sale, Pre-Owned or Marked Defective' items are not subject to Sendegaro's standard return policy and may not be returned. Any return or refund of 'Final Sale' items purchased from Sendegaro.com are made at Sendegaro's absolute and sole discretion, subject to applicable laws.
Other important information
We reserve the right to close your SENDEGARO account or restrict future orders at any time in our sole discretion.
Severability - Each of the sections and paragraphs of these Terms and Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining sections and paragraphs will remain in full force and effect.
Waiver - If you breach these Terms and Conditions and we take no action, or if we delay in taking action, that does not mean that we have waived our rights and we will still be entitled to use our rights and remedies. If we do waive a breach by you, we will only do so in writing (signed by one of our Directors), and that will not mean that we will automatically waive any later breach by you.
Entire agreement - These Terms and Conditions constitute the entire agreement between you and us and they supersede any and all earlier agreements between you and us.
Events outside of our control - We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations to you if such failure or delay is caused by an event outside of our control.
An event outside of our control means any act or event beyond our control such as act(s) of God, wars, terrorist attacks, embargos, riots, strikes, lock-outs, trade disputes, fires, floods, earthquakes, or other natural disasters, break-down, inclement weather, interruption of transport, Government action or failure of public or private telecommunications or transport networks.
If such an event takes place and it affects the performance of our obligations to you: (i) we will contact you as soon as reasonably possible to notify you; and (ii) our and the Partners’ obligations to you will be suspended for the duration of the event. Where the event affects delivery of products to you, we will contact you to arrange a new delivery date after the event is over.
Complaints - We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments. Please see our Contact Us page for details of how to get in touch with us.
We only replace items if they are defective or damaged. If you need to exchange for the same item, send us an email at customercare@sendegaro.com
1. Click here to go to the "Create a Return" part of the website. Simply enter your order number and the e-mail address used to place the order to access the request form. Fill out the online form with the relevant information, such as the specifics of each item, the quantity of things you'd want to return, and the reason for the return.
2. Once your return is processed, you will find the instructions sent to your email. Any additional documentations attached to the email. Print and attach the label from the email to the outside of the parcel, which provides our return mailing address. Please contact our Customer Service Team if a pre-paid shipping label is required due to your order being damaged or incorrectly sent.
As soon as your return has arrived at the carrier hub, you may watch its progress. Your tracking number can be found on the return label that was sent via the email with the original pre-paid label.
This number can be used to trace your order on the carrier's website. If you can't see tracking information right away, it's because the carrier hasn't picked up the package yet, and it will be updated as soon as they do.
We will accept the return and handle the reimbursement once we have verified the items' integrity. It will take 5 business days to verify the items.
The refund will be provided using the same payment method and in the same currency as the original purchase.
The return method will be the same as the one used to make the payment:
PAYMENT BY CREDIT CARD: The refund will be issued to the same credit card that was used to make the transaction; the required reimbursement time is determined by your bank.
PAYPAL PAYMENT: Within 48 hours of receiving the email confirming the refund, the funds will be available in your PayPal account.
You will receive your refund within 14 working days following the commencement of the return procedure at the warehouse, and an e-mail notification will be sent to you. Orders that are cancelled before to shipment will be refunded within 3 working days of the request being accepted.
If your order was transported outside of the EU or the UK, we will not be able to refund the taxes and customs duties; however, you can contact your local Customs Office to see if they can help you recover those expenses.
