Bag

Your bag is empty

Orders and Delivery

Last updated: 22 February 2026

At Sendegaro, we offer international delivery from our European hubs in Italy and Sweden. Available delivery options, estimated timelines, and shipping costs are shown at checkout based on your order contents and destination.

We aim to provide a secure, reliable delivery experience with clear tracking and transparent shipping options.

Shipping Information

Shipping costs vary depending on:

  • your delivery destination

  • the shipping service selected

  • the origin of the item(s) in your order

  • the size/weight and composition of your parcel

Delivery services

  • Express delivery is available for all destinations.

  • Standard delivery is available for selected countries only.

At checkout, you will see all available delivery options for your order and destination, including the applicable shipping fee.

Signature requirement

All orders require a signature on delivery for security reasons.

Because of this, we are currently unable to deliver to:

  • PO Boxes

  • APO (Army Post Office) addresses

  • FPO (Fleet Post Office) addresses

Delivery Information

Estimated delivery windows are shown at checkout and may vary depending on destination, customs clearance, and courier operations.

Estimated transit times (after dispatch)

  • Express delivery

    • Most of Europe and the U.S.: 2–3 business days

    • Rest of world: 4–7 business days

  • Standard delivery (selected countries): 5–7 business days

Important

These are estimated delivery times and are not guaranteed. Delays may occur due to:

  • customs clearance

  • local courier processing

  • failed delivery attempts

  • unpaid import charges (where customer-paid)

  • peak periods / public holidays / severe weather

Processing Time

Orders are typically processed within up to 2 business days before dispatch.

Once your order has shipped, you will receive a shipping confirmation email with tracking details.

Please note that processing times may be longer during peak periods, promotional events, or public holidays.

Shipping Price Thresholds / Reduced Delivery Rates

For selected destinations, we offer lower shipping pricing when your order exceeds a certain order value threshold.

Where applicable:

  • the reduced shipping rate will be displayed automatically at checkout

  • the lowest available delivery pricing for eligible items in your order will be shown

Because orders may contain items shipping from different hubs or with different courier eligibility, the final shipping options and fees shown at checkout are the prices that apply to your order.

Duties, Taxes & Import Charges (Summary)

Import charges vary by destination.

At a glance

  • EU (member states only): no customs duty on delivery for orders shipped from our EU hubs

  • United Kingdom: import charges are customer-paid (import VAT, customs duty where applicable, and courier clearance/handling fees may apply)

  • United States: applicable import duties, taxes, and customs fees are included in the price shown

  • Other countries: import charges are customer-paid unless explicitly stated otherwise at checkout

For full country-by-country guidance, including Monaco, customs delays, and refused shipment fees, please see our Shipping, Duties & Taxes page.

Tracking Your Order

After your order is placed, we will send you an email with your order details.

Tracking updates

  • Once your order is dispatched, you will receive an email with your tracking number

  • You can also track your order through your customer account

  • Guest customers may track their order using the guest tracking option (where available)

Tracking links

  • Account tracking: Track your order in your account

  • Guest tracking: Enter your guest order details

  • Tracking page: Track Order

(Use your actual links/buttons in the page layout.)

Delivery progress and delays

Tracking updates may take time to appear after dispatch. In some cases, courier scan activity may begin later than the dispatch confirmation email.

While we make every effort to deliver on schedule, delays may occur due to customs clearance, local courier operations, failed delivery attempts, or unpaid import charges where applicable.

Cancellations

If you wish to cancel an order, you must notify us within 30 minutes of placing the order.

You can contact us via:

If your cancellation request is received within the eligible time window and the order has not progressed beyond cancellation eligibility, we will cancel the order and send confirmation by email.

Cancellation charge

Please note: a 5% cancellation charge applies.

This charge is applied to cover payment processing and associated transaction costs.

Delivery Address Accuracy

Please ensure your delivery address, contact number, and email address are correct at checkout.

Sendegaro is not responsible for delays or additional courier charges caused by:

  • incorrect or incomplete delivery details

  • unavailable recipient at delivery attempts

  • failure to respond to courier communications (including customs payment requests where applicable)

If you notice an error after placing your order, please contact us immediately.

Failed Delivery / Unclaimed Parcels

If a parcel is returned to Sendegaro due to:

  • failed delivery attempts

  • customer refusal

  • failure to pay customs/import charges (where customer-paid)

  • failure to claim the parcel

  • ignored courier requests or notifications

any refund may be reduced by fees incurred, including:

  • return shipping charges

  • courier handling / brokerage / clearance charges

  • customs processing / return fees

  • other non-refundable charges incurred by Sendegaro

This does not affect your statutory rights where applicable.

Need Help?

If you need help choosing a delivery option or want confirmation of duty/tax treatment before ordering, contact us before checkout:

We’re happy to help.