GENERAL INFORMATION

At SENDÈGARO, we aim to make our returns process as clear and straightforward as possible. As an outlet retailer offering highly competitive pricing, we ask customers to carefully review the information below before placing an order.

RETURN ELIGIBILITY

You may request a return within 14 calendar days from the date your order is delivered, subject to the conditions outlined below.

Important:

The return must be shipped within the 14-day return window to be valid
Submitting a return request alone does not extend this timeframe
Returns shipped after the 14-day period will not be accepted

WHAT DOES “WITHIN 14 DAYS” MEAN?

Day 1 is the day of delivery
The item must be handed to the courier and in transit within 14 days
Returns requested on the final day are accepted only if the item is shipped within the same window

Customers are responsible for allowing sufficient time to complete the return process. Requests made at the end of the return window may not allow enough time for shipping and are submitted at the customer’s own risk.

HOW TO REQUEST A RETURN

Visit the Create a Return page
Enter your order number and email address
Select the item(s) and reason for return
Once approved, return instructions will be sent by email

Return Label

A pre-paid return label is issued within 3–5 working days after approval
This does not extend the 14-day return window
Customers are expected to initiate returns with adequate time remaining

CONDITION OF RETURNED ITEMS

All returned items must be:

Unused and unworn
In original condition
With all SENDÈGARO and designer tags attached
Including original packaging, accessories, dust bags, authenticity cards, and any additional items provided

We reserve the right to:

Reject a return
Apply a partial refund
Return the item to the customer

if the item is worn, altered, incomplete, or returned in a different condition.

CATEGORY-SPECIFIC REQUIREMENTS

BAGS & ACCESSORIES

Must include all original designer packaging
Missing dust bags, cards, or tags may result in rejection or partial refund
Light-colored items must be handled with care

SHOES

Must be returned in perfect condition
Try-on should be done on soft surfaces only
Original shoe box, dust bags, and packaging must be included

FINE JEWELRY

Must be returned unworn
Original box, protective packaging, and all documentation required

NON-RETURNABLE ITEMS

The following items are final and non-returnable:

Final Sale items
Pre-Owned items
Marked Defective items
Swimwear
Lingerie
Earrings

Any exception is at SENDÈGARO’s sole discretion and subject to applicable law.

REFUNDS

Processing Time

Refunds are processed within 14 working days after the return arrives and is inspected
You will receive an email confirmation once the refund is completed

Refund Method

Refunds are issued to the original payment method
Bank processing times may vary

Fees

A return shipping fee is deducted from your refund
A restocking fee may apply
Customs duties and import taxes are non-refundable

CANCELLATIONS

Orders may be cancelled within 1 hour of placement
After this time, orders may already be processed or prepared for shipment
A 5% cancellation fee applies to cancellations outside this window
Cancellation requests are not guaranteed once processing has begun

EXCHANGES

We do not offer exchanges unless an item is defective or damaged.
To request a replacement for the same item, please email:

customercare@sendegaro.com

WHERE IS MY RETURN?

Tracking details are available on your return label
Tracking updates may take time to appear
Once received and approved, refunds are issued according to the timelines above

ADDITIONAL INFORMATION

Customs & Duties: These are the responsibility of the customer and cannot be refunded
Account Restrictions: We reserve the right to limit or close accounts in cases of policy abuse
Force Majeure: Delays caused by events outside our control may affect processing timelines
Waiver: Failure to enforce a policy in one instance does not waive our right to enforce it later

CUSTOMER SUPPORT

Our Customer Care team is happy to assist with any questions regarding orders, returns, or refunds.