Frequently Asked Questions
How to shop and place an order
No, all you need is an email address to place and track orders. To checkout faster, access your wishlist and order updates, we recommend setting up a SENDEGARO account.
Follow the forgot your password link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.
Stay informed of new arrivals, trends and exclusive promotions by entering your email address at the bottom of our homepage. You can manage your email preferences in your account.
- Select your desired item and click Add To Bag. Once you've added all items, it's time to checkout
- Sign in to your account or, if you've not yet created one, continue via guest checkout
Enter your address, payment method and delivery details to place your order. We'll confirm the order and it will be carefully prepared and sent to you, with updates every step of the way.
Yes, you may be able to cancel some items before we prepare your order. Head to contact us page, our live chat or send us an email.
PLEASE NOTE: An 5% cancellation fee will be applied for all cancelled orders prior to shipping.
You can't add items to an existing order, but you can place a new order for any additional pieces.
SENDEGARO PRICING AND PAYMENT
It's down to our unique business model. At SENDEGARO, you're shopping items from Dolce & Gabbana and partner boutiques worldwide.
Prices are determined by us and partner boutique, so the price of the same item may vary depending on where it's coming from and your location. That's also why placing an item in your shopping bag or wishlist won't reserve it at a particular price.
Although we don’t have any control over price variation, we'll always offer you the best price available to your destination when you place your order.
To view the most accurate prices, select your delivery destination on our website.
This is determined by your delivery destination and will be displayed at checkout before placing your order. If your local currency is unavailable, your order will be charged in USD for a competitive exchange rate.
If you pay by debit card, credit card or Sezzle, SENDEGARO will take payment when you place your order.
- American Express
- JDpay (only available to China Mainland)
- Apple Pay
- Sezzle (only available to the US and Canada)
- WeChat (only available in China Mainland, Hong Kong SAR and Macau SAR)
- iDEAL (only available to The Netherlands)
- Boleto (only available to Brazil)
For your safety, security checks are taken on all payments made to us at the time of purchase.
PRODUCT AVAILABILITY, AUTHENTICITY AND EXDISPLAY ITEMS
To be notified about a sold out item being back in stock, go to the product information page on our mobile. Select your out of stock size on the dropdown menu or select our wishlist button and you will be notified via our app notification when the item is back in stock.
We aim to provide a fair opportunity to shop our most in-demand styles and as items are often limited, we don't offer reservations.
Our offering is expertly curated from Dolce & Gabbana directly and boutiques around the globe ensuring all our items are guaranteed authentic.
Your order will be carefully prepared in a protective SENDEGARO package. If Dolce & Gabbana has provided any branded boxes, dust bags or cases, these will also be included.
Yes, our exdisplay products have images shown with the condition that you are expected to receive it in.
If a product is exdisplay, it is also specified in the product description.
DELIVERY, DUTIES AND TAXES
Shipping is free of charge via FedEx with an expedited arrival of 3-7 days. The good news is we offer One Delivery Fee for orders above a certain threshold – this means you can order multiple pieces from multiple locations for free unless you pick express delivery. You'll see the delivery fee at the checkout.
We currently do not offer same day delivery, although with our FedEx Express shipping option, you will receive your order within 2-3 working business days.
Once your order is confirmed, we'll send it within 2 business days. Depending on your location and selected delivery method, delivery can take 2-7 business days. We'll email you with the tracking information and an estimated delivery date when each item is sent.
You can also track your order by heading to Track Order.
SENDEGARO ships to the following destinations on a Delivery Duties Paid (DDP) basis:
European Union, USA, Canada, China Mainland, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic Of Korea, Kuwait, Mexico, Qatar, India, Norway, Saudi Arabia, Taiwan Region, Thailand, U.A.E, Japan, Brazil, Isle of Man, San Marino, Colombia, Chile, Argentina, Egypt, Lebanon, Hong Kong SAR, The Canary Islands and Bahrain.
This means that all applicable duties and taxes are included in the final price when you place your order and there are no additional costs due upon delivery.
If a Delivery At Place (DAP) destination is selected, the price you pay to SENDEGARO will exclude all relevant import duties and sales taxes. As the recipient, you'll need to pay these directly to the courier to release your order from customs upon arrival.
For more details, please contact your local customs office, respective tax authority.
We're creating a more sustainable shopping experience. To reduce waste, invoices have been removed from SENDEGARO orders.
RETURNS AND REFUNDS
We offer a refund on any items returned to us within 14 days of the delivery date, excluding any delivery costs.
You can use our Free Collection service to return any damaged or incorrectly received items.
Our payment provider will use the email address you provided at checkout and email you as soon as your refund has been processed. Once a refund is successfully claimed by you.
To start a return, go to Create a return in your account.
It's best to book your collection within 7 days of delivery — this is to make sure your package arrives within the required time frame.
We are unable to process exchanges and all returned items must be unworn, undamaged and unused, with all tags attached. All designer boxes or cases that came with your order must be included with your return. If anything is damaged or missing from your return, you may not receive your refund. Read the full Returns Policy here
Here’s what you need to do:
- Go to Create a return
- Enter your Order Number and Email
- Select each item and your reason for returning
Prepare your return
- Place the item inside the SENDEGARO packaging - don't forget any brand boxes, dust bags, or cases
- Attach your Return Label to the outside of the SENDEGARO packaging.
- If you received a Return Note with your order, attach it to the outside of your package
- Give the Waybill Doc to the courier. Make a note of the Waybill Number to track your return
When your package is collected or dropped off, make sure you ask the courier to scan the label so you can track your return.
Follow these steps to prepare your item:
- Place any unwanted items, along with any brand boxes or cases that came with your order, inside the reusable SENDEGARO packaging
- Attach the Return Label and a signed copy of the Return Note to the outside of the SENDEGARO packaging. Please do not attach any labels to the designer box or cases that came with your order
We recommend returning your item in the reusable SENDEGARO package provided, but if you're unable to do that, please find a suitable box so that items are returned in perfect condition. Items must be returned undamaged and unused, with all tags attached, including original packaging and branded boxes.
You can track your return by using the tracking number assigned to your Return Label. Once your return has been received by our brand or partner boutique, it can take up to 6 calendar days to process. As soon as it's accepted, we'll send you a confirmation email.
Your refund will be processed to your original payment method. This can take up to 14 days to show in your account, depending on your payment provider.